Responsible Gambling Policy
At Canplay we take player safety seriously. We promote controlled play and practical tools that help you stay in control of your gaming. This page explains our approach, the activity-control features available on your account, and where to get help if gambling stops being fun. Our goal is to make sure play stays safe, voluntary and within your means.
Player protection principles
We follow a harm-minimization approach: prevention, early intervention and easy access to controls. We expect players to play responsibly and provide clear, accessible tools so you can manage time and spend. Personal data and account checks are used only to protect accounts and verify eligibility for safer-play features.
Activity-control tools
You can access all safer-gambling tools from your account settings. These controls are immediate for decreases and subject to short cooling-off periods for some increases to prevent impulsive changes.
Deposit limits
Set daily, weekly and monthly deposit limits to match your budget. Minimum limits start at CA$10 and you can reduce limits instantly. Increases will typically take effect after a 7-day cooling-off period.
Loss and wager limits
Limit how much you can lose or wager over a chosen period. Loss limits stop play once the threshold is reached, and wager limits cap total stakes to help control spending.
Time limits and reality checks
Choose session time limits and receive periodic reminders of time played and money spent. You can set automatic logout when a session limit is reached and enable pop-up reality checks every 15-30 minutes.
Account breaks and self-exclusion
Take a temporary cool-off from 24 hours up to 30 days, or choose longer self-exclusion periods from six months to permanent. During self-exclusion your account access and marketing communications are suspended and cannot be reversed until the selected period ends.
Recognizing signs of problematic behaviour
Warning signs include chasing losses, borrowing to play, neglected responsibilities, hiding play from family or significant increases in time spent online. If you notice these changes in your behaviour or someone close to you, consider using limits or self-exclusion and seek support.
Tips for maintaining control
Set a clear budget before you play, use deposit and loss limits, schedule regular breaks, avoid gambling when upset or under the influence, and treat gambling as entertainment rather than a way to make money. Use account tools to lock choices in and reduce impulsive changes.
Professional help and support organisations
If you need immediate support, call the Canadian national helpline 1-800-GAMBLER (1-800-426-2537) for free, confidential counselling. Other resources include:
- Quebec: SOS-Jeu 1-855-536-2230
- Provincial problem gambling services and local counselling centres
- Gamblers Anonymous meetings and online support groups
For account-related safer-gambling options or to request self-exclusion, contact our support team at [email protected]. If you or someone you care about needs help, reach out - help is available and confidential.