Canplay Casino Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal information when you register, play or interact with Canplay. We take your privacy seriously and describe below the types of data we gather, why we need it and how you can manage your information. If you have questions, contact our team using the details at the end of this policy.

Types of data we collect

We collect several categories of information to operate your account and provide services.

Personal data

Personal data includes name, date of birth, email address, phone number, residential address and identity documents submitted for verification. We use this data to confirm your identity, meet regulatory requirements and prevent fraud.

Technical data

Technical data covers IP address, device type, browser settings, operating system, app version and session logs. This information helps us maintain site stability, prevent abuse and improve the platform on mobile and desktop.

Transactional data

Transactional data includes deposits, withdrawals, game activity, bets, wins and bonus usage. We keep records of payment method details, transaction timestamps and any communications related to financial transactions.

How we use your information

We use collected data to create and manage your account, process payments, verify identity, provide customer support and comply with legal obligations. Aggregate or anonymized data may be used for analytics, reporting and service improvements. We also use technical data to detect suspicious behaviour and protect accounts from unauthorised access.

Data protection practices

We maintain physical, electronic and administrative safeguards to protect personal information. Encryption is used for data in transit and secure storage practices protect data at rest. Access to personal information is limited to authorised staff and service providers on a need-to-know basis. We regularly review our security measures and require third parties who process data on our behalf to meet suitable security standards.

Cookies and tracking technologies

We use cookies, web beacons and similar technologies to remember preferences, measure site usage and tailor content. You can manage cookie settings through your browser or device, but disabling certain cookies may affect functionality such as staying signed in or saving language preferences. Third-party analytics providers may set cookies on our behalf.

Information sharing and third parties

We share personal data with third-party service providers where necessary to operate the service, including payment processors, identity verification services, fraud prevention partners, hosting and analytics providers, and game suppliers. We require these providers to protect personal data and use it only for authorised purposes. We will disclose information if required by law or to respond to lawful requests from public authorities.

User rights - access, correction and deletion

You may request access to the personal data we hold about you, ask us to correct inaccuracies or request deletion where permitted by law. Some data must be retained to comply with regulatory, tax or legal obligations, or to resolve disputes. To submit a request, contact [email protected] and include sufficient detail to verify your identity.

Privacy policy updates

We may update this policy from time to time to reflect changes in our services or legal requirements. Material changes will be posted on the site and, where appropriate, notified to you by email. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

If you need help or have a privacy concern, contact our privacy team at [email protected]. For account issues, use [email protected].