Get in touch with our team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Reach out anytime and we’ll guide you through verification, deposits, withdrawals or troubleshooting. Use live chat for fast help or send an email for detailed enquiries. Response targets vary by channel but we aim to resolve most account and technical enquiries quickly and clearly via the convenient communication channels below.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; average reply under 1 hour) |
| General enquiries | [email protected] (account & billing enquiries; response within 24 hours) |
| Affiliate enquiries | [email protected] (partnerships & marketing; reply within 48 hours) |
| Phone | +1 416 523 9841 (English support, Mon-Fri, 09:00-18:00 ET) |
| Working hours | Live chat 24/7; email replies Mon-Fri, 09:00-18:00 ET |
Email assistance
Email is our preferred contact method for detailed requests, account issues, or when you need to send documents and explanations. Please use [email protected] and include a clear subject line, your full name, and up-to-date contact details to speed handling. Providing account ID or ticket reference (if available) helps avoid delays and lets our team resolve your request more quickly.
Submit your enquiry
Response Time
Our support team aims to respond quickly, and most inquiries are answered within one business day. Simple account or payment questions are often resolved within hours; more complex matters like verification, technical investigations or detailed withdrawal reviews can take longer depending on their nature. If your case needs extra time we’ll keep you updated on progress and expected timelines.
Feedback
Your feedback matters. If you have suggestions, ideas or issues with the site, please send them through our contact form or live chat. Every message is reviewed by our team and used to improve features, bonuses and overall user experience. We appreciate your input, it helps us make the site easier to use and better for all Canadian players.